OLYX Natural — Privacy & Policy

Last updated: November 7, 2025

Welcome to OLYX Natural. Protecting your privacy and building trust are core to everything we do. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place orders for OLYX Natural Pure Growth Hair Oil.

1. Information We Collect

We collect information to process orders, provide customer service, send updates, and improve our products and website. Types of data we collect include:

• Contact details: name, email address, phone number, shipping & billing address.
• Order information: products purchased, product variants, quantity, order total, shipping method and payment choice (e.g., Cash on Delivery).
• Device & usage data: IP address, browser type, pages visited, referring URLs, and other analytics data.
• Support interactions: messages you send via contact form, WhatsApp (0301-8167653), Instagram (@olyxnatural) or email.
• Optional: reviews, testimonials, photos or media you voluntarily submit.

2. How We Use Your Information

We use your data for the following purposes:

• Order processing: to confirm, pack and deliver your OLYX Natural Pure Growth Hair Oil orders.
• Payment & COD: to process Cash on Delivery requests and communicate delivery details from our courier partner.
• Customer support: to reply to your queries via WhatsApp, Instagram, or e-mail.
• Marketing & updates (optional): to send promotions, product launches and newsletters if you subscribe — you can unsubscribe anytime.
• Site improvements: to analyze usage and improve our site, products, and services.

3. Order Pre-fill & Messaging

When you click our WhatsApp or Instagram “Order” buttons from the product page, we pre-fill a short message containing the product title (e.g., "OLYX Natural Pure Growth Hair Oil"), product link and price to speed up ordering. Pre-filled messages are created on your device and sent directly to our WhatsApp number 0301-8167653 or our Instagram account @olyxnatural. We do not store the contents of those pre-filled messages on the website.

4. When & Why We Share Data

We may share your information with:

• Couriers & delivery partners: required to deliver your order.
• Payment providers: only to the extent necessary to process payments and refunds.
• Service providers: analytics, email delivery, and hosting services who are contractually bound to protect your data.
• Legal reasons: if required by law, or to protect our rights or safety of our customers.

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate our store and understand how you interact with it. Cookies enable features such as remembering your cart, login sessions, and analytics. You can control cookie preferences in your browser, though disabling cookies may affect shopping functionality.

6. Data Retention

We retain order and contact data for as long as necessary for business and legal purposes (typically up to 7 years for tax and accounting compliance, unless a longer retention is required by local law). You can request deletion earlier—see “Your Rights” below.

7. Security

We adopt reasonable physical, technical, and administrative safeguards to protect your information. While we work hard to protect your data, no online system is 100% secure — if you suspect fraud or unauthorized access, contact us immediately.

8. Your Rights

You have rights over your personal data, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate data;
• Request deletion (subject to legal retention obligations);
• Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

9. Children

Our store is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us to request deletion.

10. International Transfers

Your data may be processed in countries outside your own where our service providers operate. We will take reasonable steps to ensure your data remains protected consistent with this policy.

11. Third-party Links

Our site may include links to third-party sites (e.g., Instagram). This Policy does not apply to third-party sites — review their privacy policies directly before sharing personal information.

12. Product & Ingredient Transparency

OLYX Natural Pure Growth Hair Oil is formulated with organic botanical extracts and oils. Example ingredients (update with your full INCI list on the product page): Coconut Oil, Castor Oil, Amla Extract, Onion Extract, Bhringraj, Neem Oil, Hibiscus, Rosemary Essential Oil, Vitamin E, Fenugreek Extract.

If you have allergies or sensitivities, please check the full ingredient list on the product page or contact us for more details before use.

13. Shipping, Returns & COD (Summary)

Shipping: Free shipping on orders over ₨1500. Standard delivery: 3–5 business days.

Returns: 30-day satisfaction guarantee — contact us to request a return. Some hygiene rules apply (please keep products unopened and in resalable condition where applicable).

Cash on Delivery: COD orders require a valid phone number and delivery address. Please have the exact amount ready at delivery. We will share courier updates via WhatsApp where requested.

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Significant changes will be communicated by posting a notice on our site or via email where applicable.

This policy was created to reflect OLYX Natural’s commitment to transparency and customer care. Thank you for trusting us with your hair care.